Terms and Conditions

These terms, together with any engagement letter or service agreement you sign, form the complete agreement between you and us for the relevant service. Where a signed engagement letter conflicts with these terms, the engagement letter prevails.

We act as an independent intermediary and adviser. Insurance policies are underwritten by regulated insurers; we arrange and service coverage on your behalf. Escrow funds are held in segregated trust accounts and released only against conditions agreed in writing. Verification reports represent our professional assessment based on evidence gathered at the time.

You agree to provide accurate and complete information, to cooperate with KYC and verification procedures, to use our services only for lawful trade purposes, and to pay agreed fees when due. We may decline or suspend service where information is inaccurate, unlawful, or inconsistent with our compliance obligations.

Fees are set out in the relevant engagement letter or quote. Insurance premiums are payable to the insurer in accordance with the policy. Escrow fees are calculated per transaction. Fees are non-refundable once the corresponding work has been performed, except as agreed in writing.

Escrow funds are held in segregated accounts and are not our assets. Release occurs only when the written release conditions are satisfied and independently verified. We are not liable for delays caused by incomplete instructions, banking processes, or disputes between the transaction parties.

Verification reports are provided for the client's use in the stated engagement. They reflect findings based on information available at the time and do not constitute a guarantee of future performance by any counterparty. Reports may not be relied upon by third parties without our written consent.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to any service is limited to the fees paid for that service. We are not liable for indirect, consequential, incidental, or punitive damages, or for losses arising from events beyond our reasonable control.

Each party agrees to keep the other's confidential information secure and to use it only for the purposes of the engagement. This obligation survives termination of the engagement.

Either party may terminate an engagement by written notice in accordance with its terms. Fees for work performed remain payable. Clauses that by their nature should survive termination (including confidentiality and limitation of liability) survive.

These terms are governed by the laws of Thailand. The parties will first seek to resolve any dispute in good faith; failing that, disputes shall be submitted to arbitration in Bangkok under the rules of the Thai Arbitration Institute.

For questions about these terms, contact: legal@thaiinsurances.com.