Claims
Report a Claim
Notify us of a loss or damage and our claims team will guide you through every step. Early notification protects your rights under the policy.
What You'll Need
Having these details ready will help us process your claim faster. Don't worry if you don't have everything — submit what you can and we'll request the rest.
- Policy number and insured entity name
- Date and location of the incident
- Description of loss or damage
- Estimated value of the claim
- Supporting photographs or documents
- Police report (if theft or criminal damage)
- Survey report (if available)
- Commercial invoice and packing list (for cargo claims)
Important
Notify us as soon as possible after an incident. Most policies require prompt notification. For emergencies, call our 24/7 hotline first.
Submit Your Claim
Contact our claims team directly to initiate your claim. A dedicated claims handler will be assigned within 24 hours.
Email Claims Team
claims@thaiinsurances.com
Call Claims Hotline
+66 2 000 0000 (Mon–Fri, 8:00–18:00 ICT)
For emergencies (24/7):
Emergency Contact