You move the world's cargo. We protect you when things go wrong.
Professional liability coverage for freight forwarders and NVOCCs against cargo claims, errors & omissions, and third-party liability arising from logistics operations.
Freight Forwarder Liability
Protect your forwarder against cargo and liability claims
- Coverage
- Cargo + E&O + GL
- Jurisdiction
- Worldwide incl. US
- Defense
- In addition to limits
- Standards
- FIATA aligned
Freight Forwarder Liability
Protect your forwarder against cargo and liability claims
Freight Forwarder Liability Insurance protects logistics intermediaries — freight forwarders, NVOCCs, customs brokers, and logistics coordinators — against claims arising from cargo loss, documentation errors, missed shipments, and third-party liability during the arrangement and execution of transport services.
Unlike cargo insurance (which protects the cargo owner), this policy protects you — the forwarder — against your legal liability and professional negligence exposures, including the gap between carrier limited liability and your contractual obligations to clients.
Coverage & Reach
Who It's For
Who Needs Freight Forwarder Liability?
Freight forwarders arranging international shipments for clients
NVOCCs issuing their own bills of lading
Customs brokers handling import/export declarations
Third-party logistics providers managing client cargo
Supply chain coordinators with contractual liability obligations
Why It Matters
Key Benefits of Freight Forwarder Liability
Cargo liability coverage beyond carrier limits
Errors & omissions protection for documentation mistakes
Third-party liability for warehouse and handling operations
Customs brokerage liability coverage
Legal defense costs covered in addition to limits
Worldwide jurisdiction including US operations
What's Included
Coverage Features & Capabilities
Cargo Legal Liability
Covers your liability for cargo loss or damage while in your care, custody, and control, beyond carrier limited liability.
E&O Coverage
Protection against claims from documentation errors, incorrect customs declarations, missed bookings, and routing mistakes.
Warehouse Liability
Third-party bodily injury and property damage arising from your warehousing and handling operations.
Subrogation Defense
Coverage for defense costs when cargo insurers pursue subrogation claims against your company.
Important Information
Standard Coverage Exclusions
The following are typically excluded from standard policies. Specific terms vary by placement.
- Deliberate dishonesty or fraud by the insured
- Liability assumed under contract beyond standard trading conditions
- Fines and penalties imposed by regulatory authorities
- Loss of goodwill or reputational damage
- Claims arising from uninsured subcontractors
How It Works
Your Path to Protection in 4 Steps
Operations Assessment
We evaluate your service scope, trade lanes, cargo values handled, and contractual liability obligations.
Program Structuring
Coverage limits and sub-limits designed around your FIATA standard trading conditions or bespoke contracts.
Market Placement
Placed with specialist logistics liability underwriters at Lloyd's and international markets.
Ongoing Support
Annual review aligned to business growth, new trade lanes, and evolving contractual requirements.
Claims
How Claims Work
A clear, structured claims process designed for fast resolution.
Claim Notification
Notify us within the policy notification period when you receive a claim, demand, or notice of circumstances that may give rise to a claim.
Liability Assessment
Our team reviews the claim against your standard trading conditions, contractual obligations, and applicable law to determine liability exposure.
Defense Coordination
We appoint specialist logistics defense counsel and manage the defense, including subrogation defense against cargo insurers.
Resolution
Claims resolved through negotiation, mediation, or court judgment. Settlements paid within 14 days of agreement.
The Thai Insurances Advantage
Why Choose Thai Insurances
We are a single accountable insurance partner combining deep market access, specialist underwriting, and global claims capability — so your coverage is engineered as a system, not assembled from fragments.
- Specialist logistics liability underwriting expertise
- Coverage aligned to FIATA and national forwarder association standards
- Defense costs in addition to limits for subrogation claims
- Rapid certificate issuance for client and carrier requirements
$4.2B+
Trade Value Protected
12,000+
Verifications Completed
87
Countries Covered
3,500+
Active Clients
Common Questions
Frequently Asked Questions
Cargo insurance protects the cargo owner against physical loss or damage. Freight forwarder liability protects you — the forwarder — against your legal liability for cargo in your care and your professional negligence in arranging transport.
Explore Further
Related Services
Freight Insurance
Multimodal freight coverage combining sea, air, rail, and road legs under a single policy for seamless door-to-door protection.
Learn moreMarine Cargo Insurance
All-risk coverage for goods transported by sea, from port of loading to final destination, under Institute Cargo Clauses.
Learn moreCommercial Liability Insurance
Public liability, products liability, professional indemnity, and directors & officers coverage for comprehensive liability protection.
Learn moreSectors We Serve
Industries Covered
Learn More
From the Knowledge Hub
Ready to Secure Your Freight Forwarder Liability?
Get a tailored proposal within one business day. Our specialists will structure coverage, terms, and pricing around your specific operations.
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Business Hours
Monday – Friday: 8:30 – 18:00 (GMT+7)
Saturday: 9:00 – 13:00 (GMT+7)
24/7 claims hotline for policyholders
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